00hr 13min 49sec
Shipping policy
Last updated: 6 October 2026
1. Digital Products Only
Supplier EU sells digital products only.
Our products may include supplier information, supplier links, sourcing resources, guides, courses, checklists, calculators, templates, and other digital materials.
No physical products are shipped or delivered by Supplier EU.
Because our products are digital, there are no physical shipping charges, courier services, tracking numbers, or physical delivery times associated with your purchase.
2. Digital Delivery
After successful payment, your purchased digital product will be delivered electronically.
Depending on the product, access may be provided through:
- A download or access link after checkout;
- An email sent to the address provided during checkout; and/or
- Another digital access method stated on the relevant product page.
Most digital products are made available immediately after successful payment.
3. Delivery Time
Digital access is normally provided immediately or shortly after your payment has been successfully processed.
In some cases, delivery may take up to 30 minutes because of payment processing, email-provider delays, or temporary technical issues.
If you have not received access within 30 minutes, please check your spam, junk, and promotions folders before contacting us.
4. Email Address
You are responsible for providing a valid and accurate email address when placing your order.
Please make sure the email address entered at checkout is correct, as this may be used to deliver your purchased digital content.
Delivery issues may occur because of:
- An incorrect or misspelled email address;
- Spam, junk, or promotions filtering;
- Delays or restrictions imposed by your email provider; or
- Temporary technical or payment-processing delays outside our reasonable control.
If you entered an incorrect email address, please contact us as soon as possible.
5. Access Issues
If you have completed your purchase but cannot access your digital product, we will make reasonable efforts to help restore or resend your access.
Before contacting us, please:
- Check your spam, junk, and promotions folders.
- Confirm that your payment was successfully completed.
- Check that you are looking at the email account used during checkout.
If you still cannot access your purchase, contact us at:
Please include your order number, the email address used at checkout, and a brief description of the issue.
6. No Physical Shipping
Supplier EU does not ship the clothing, products, or other physical goods that may appear in images, examples, supplier listings, educational materials, or other content on our website.
Where our Services provide information about third-party suppliers, any physical products subsequently ordered directly from those suppliers are purchased separately from the relevant third party.
The supplier's own shipping, delivery, customs, returns, and other terms will apply to those purchases.
Supplier EU is not responsible for shipping or delivering products purchased independently from third-party suppliers.
7. Contact Us
If you have any questions about digital delivery or have not received your purchase, please contact:
Supplier EU
Email: suppliereu.support@gmail.com
We will make reasonable efforts to resolve digital access issues as quickly as possible.