00hr 13min 49sec
Refund policy
Last updated: 6 October 2026
1. Overview
Supplier EU provides digital products, including supplier information, supplier links, sourcing resources, guides, courses, checklists, calculators, templates, and other digital materials.
Because our products are digital and may provide immediate access to information and downloadable content, different refund rules may apply compared with physical products.
This Refund Policy does not limit any mandatory consumer rights you may have under applicable law.
2. Digital Products
Digital products are generally delivered immediately after successful payment through email, download links, on-screen access, or another electronic delivery method.
Where permitted by applicable law, digital products are generally non-refundable once access or delivery has begun, because the purchased digital information can immediately be accessed, viewed, downloaded, or used.
Where legally required, before immediate delivery begins, you may be asked to expressly consent to immediate performance and acknowledge that doing so may result in the loss of your statutory right of withdrawal once supply of the digital content begins.
3. Change of Mind
We generally do not provide refunds simply because you:
- Changed your mind after receiving access.
- Decided you no longer want or need the product.
- Did not use the information or resources provided.
- Expected different resale profits or results.
- Found similar information elsewhere after purchasing.
This does not affect any refund, cancellation, withdrawal, conformity, or other rights that cannot legally be excluded.
4. Problems With Your Purchase
If the digital product you purchased is inaccessible, materially different from what was advertised, defective, or otherwise not provided as agreed, please contact us.
We will first make reasonable efforts to correct the issue, restore access, replace or update the relevant digital material, or otherwise provide an appropriate remedy.
Where applicable law requires a refund or another remedy, we will provide it accordingly.
Contact us at:
Please include your order number, the email address used to place the order, and a description of the issue.
5. Supplier Information
Purchasing supplier information from Supplier EU does not constitute purchasing physical stock from us.
Supplier availability, inventory, product selection, minimum order requirements, pricing, shipping costs, delivery times, and other supplier conditions may change over time and may be outside our control.
We make reasonable efforts to provide useful and current supplier information, but we cannot guarantee that every third-party supplier will continuously offer the same products, prices, availability, or terms.
Where you purchase products from a third-party supplier, that transaction is between you and the relevant supplier. Their own refund, shipping, returns, and other policies apply.
6. Reselling Guides & Courses
Where your purchase includes a Reselling Start Guide, Full Reselling Course, Starter Kit, templates, calculators, checklists, or other bonus digital materials, these form part of the digital content associated with your purchase where stated.
Accessing or downloading these materials does not create a separate right to a refund beyond any rights provided under applicable law.
7. Results and Earnings
Supplier EU does not guarantee that purchasing or using our products will result in a particular amount of revenue, profit, sales, or other financial result.
Examples of supplier prices, resale prices, margins, sales, or potential opportunities shown on our website are illustrative and should not be interpreted as guaranteed results.
Individual results depend on factors including product selection, pricing, demand, experience, effort, marketplace conditions, expenses, and other circumstances.
A lack of sales, profit, or other expected results does not by itself make a purchase eligible for a refund, except where required by applicable law or where a separate written guarantee expressly provides otherwise.
8. 30-Day First Sale Guarantee
Certain qualifying products may include our 30-Day First Sale Guarantee where this is expressly displayed on the product page at the time of purchase.
If you have not achieved your first sale within 30 days, we may provide additional support and work with you to help improve your reselling approach, subject to the applicable Guarantee Terms.
The 30-Day First Sale Guarantee is a support guarantee and is not a money-back guarantee, unless expressly stated otherwise.
Eligibility requirements, exclusions, required actions, and other conditions are explained in our separate Guarantee Terms.
9. Duplicate Purchases
If you accidentally purchase the exact same digital product more than once, contact us promptly at suppliereu.support@gmail.com.
Where we can verify that a genuine accidental duplicate purchase occurred, we may cancel or refund the duplicate transaction where appropriate.
10. Unauthorized Purchases
If you believe your payment method was used without your authorization, contact us as soon as possible at:
We may request information reasonably necessary to investigate the transaction.
Nothing in this policy limits rights you may have through your payment provider or applicable law regarding genuinely unauthorized transactions.
11. Chargebacks and Payment Disputes
If you experience an issue with your order, we encourage you to contact us first so we have an opportunity to resolve it.
For payment disputes, we may provide the relevant payment provider with evidence concerning the transaction, including order information, digital delivery records, access records, communications, and acceptance of applicable checkout terms.
We reserve the right to suspend access associated with transactions that have been refunded, reversed, or successfully disputed.
Nothing in this section prevents you from exercising legitimate rights available through your bank, card provider, payment provider, or applicable consumer law.
12. Approved Refunds
Where a refund is approved or legally required, it will generally be returned to the original payment method.
Processing times depend on your bank or payment provider and may therefore vary.
Access to digital products associated with a fully refunded order may be revoked following the refund.
13. Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or override consumer rights that cannot legally be excluded or restricted.
If mandatory consumer protection law applicable to you provides rights beyond those described in this policy, those rights will continue to apply.
14. Contact
For questions regarding refunds, digital delivery, or problems with an order, contact:
Supplier EU
Email: suppliereu.support@gmail.com
Please include your order number and the email address used for your purchase so we can locate your order.